Operion Global recruits, trains, and manages dedicated bilingual intake specialists for U.S. immigration law firms. Native Spanish fluency on every call, professional written English by chat and email, your scripts, your software — and disciplined follow-up on every single lead until it's booked or resolved.
The Problem
It's 4:30 p.m. and a family calls your office in Spanish, anxious about a petition deadline. What happens next — an answer, a voicemail, or an English-only greeting — decides whether they become your client.
78%
Speed-to-lead isn't a nice-to-have. When intake is slow, your marketing budget funds your competitor's signed retainers.
Industry legal-consumer research
10×
Leads cool off fast. Without immediate response and disciplined multi-touch follow-up, qualified cases quietly disappear.
Lead-response management studies
ES
A large share of immigration inquiries arrive in Spanish — many from callers who won't leave a voicemail or navigate a phone tree in their second language. If no one answers in their language, they call the next firm on the list.
U.S. immigration legal-consumer patterns
Our Service
We don't serve "50+ industries." Operion trains every specialist exclusively in immigration law firm intake — case-type screening, consultation scheduling, document follow-up — with native Spanish fluency for every call and professional written English by chat and email.
Immigration Starter
For solo attorneys and small practices that need professional bilingual intake without a full-time hire.
$990/mo
Bilingual specialist · 4 h/day, Mon–Fri, your time zone · 1-month minimum term
Immigration Dedicated
A bilingual intake specialist who works only for your firm — your scripts, your criteria, your software — 8 hours a day.
$1,890/mo
1 dedicated full-time bilingual specialist · Mon–Fri, your time zone · 2-month minimum term
A note on scope: our specialists screen and schedule — they never give legal advice or assess case merits. Calls involving detention or removal proceedings are transferred to your attorneys immediately, without scripting or queuing.
A note on language: live phone calls are answered in native Spanish. English-language inquiries are handled in writing — chat and email — with the same speed standard, so you get precise, professional English every time.
How It Works
No seat minimums. No setup fees. Start with the coverage you actually need.
We map your current lead flow, response times, and leak points — and show you exactly where signable cases are slipping away. No pitch, just diagnosis.
Once you sign, we recruit and train a bilingual specialist on your scripts, case-type criteria, and software — CRM, calendar, phones. Your service goes live in 2–3 weeks, and you meet your specialist before day one.
Go live with clear service standards, QA-reviewed calls, and a weekly scorecard: inquiries handled, consultations booked, show-rate. You see everything. We answer for the numbers.
Security · Privacy · Compliance
Your clients' immigration histories, family situations, and documents are not "data points." They're sensitive, often life-defining information — and we operate like it.
Every specialist completes documented training on confidentiality and secure handling of immigration documents — passports, petitions, personal records — before taking a single live call.
Work happens inside your CRM and calendar over encrypted connections. Client data stays in your systems — never copied to local drives or personal storage.
Signed NDAs before any access, background checks on every hire, and permissions limited to what the work requires — nothing more.
Intake calls are recorded and reviewed against a written quality checklist — so standards are proven, not promised.
Specialists work under written confidentiality agreements and defined escalation rules — and hold a firm boundary: they never give legal advice or assess case merits.
Written intake procedures, call logs, and access records — available for your review at any time, and shared as part of your weekly reporting.
Compliance documentation, training records, and security policies available for review during your strategy call.
Service Standards
These are the service standards every Operion engagement is built and reported against — tracked weekly, visible to you.
Same day
Within your specialist's coverage window — 4h Starter, 8h Dedicated
100%
Every lead worked through a follow-up sequence — 6–8 touches (Dedicated plan)
2–3 wks
Recruiting, training & setup included — no setup fee
~50%
vs. an equivalent in-house U.S. intake hire
Response and follow-up figures are the service standards we commit to and report weekly; savings based on typical nearshore vs. U.S. staffing cost comparisons.
Why Operion
| Generalist Nearshore BPO | Operion Global | |
|---|---|---|
| Focus | "50+ industries" | U.S. immigration law firm intake only |
| Language | English-first, bilingual as upsell | Native Spanish live answering + professional written English, no surcharge |
| Accountability | Hours staffed | Weekly scorecard: consultations booked, show-rate, follow-up |
| Follow-up discipline | Client's problem | 6–8 touch sequences until booked or resolved (Dedicated plan) |
| Minimum team size | Often 5+ seats | Start with one specialist — even part-time |
| Reporting | On request | Weekly scorecard + call recordings |
"We didn't build Operion to be another outsourcing company. We built it around one belief: intake is where revenue is won or lost — so that's the only thing we do."
Founding Team — Operion Global, ColombiaAbout Operion Global
Operion Global is a nearshore intake operations company based in Bogotá, Colombia. We exist for one reason: to make sure U.S. immigration law firms never lose a client to an unanswered call — especially one that arrives in Spanish. We build the service deliberately: one dedicated specialist at a time, trained on your practice, with standards we can prove week by week.
Protect the revenue you already earned. Every lead answered in either language, screened against your criteria, and followed up until it's booked or resolved — not just staffed and forgotten.
We don't chase "50+ industries." Immigration law firm intake is the only work we do today — so our training, scripts, and QA run deeper than any generalist BPO. As we grow, we'll expand into adjacent legal intake, but never before we can deliver it flawlessly.
Native Spanish-speaking specialists based in Colombia handling live calls, with professional written English by chat and email — background-checked, NDA-bound, and trained specifically on immigration intake workflows and confidentiality standards.
Get Started
In 30 minutes we'll map your lead flow, benchmark your response times — in English and Spanish — and show you exactly where consultations are leaking. Whether you hire us or not.
Message us on WhatsApp and we'll schedule your strategy call — usually the same business day.
Book via WhatsApp admin@operionglobal.comYour information is confidential and never shared.
We reply within one business day.